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Shiela M Rizaldo Virtual Services
Shiela's Almanac
Work Experience
May 2023-September 2023
Credentialing Specialist
Revex Health
May 2021- May 2023
Customer Service Representative
PayPal
October 2014- March 2021
Savings and Loans Specialist
Common Wealth Credit Cooperative
June 2013- September 2014
Administrative Support Assistant
MG Milestone Corporation
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Ensured that health care providers maintain current credentials and licenses to work legally in their field or specialty.
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Monitored upcoming renewal dates and work with medical staff to advise them of the required steps to maintain their credentials.
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Handled inquiries, complaints and issues related to transactions, accounts, securities and policies
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Handled complex and sensitive cases working closely with other teams to resolve them
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Delivered savings and loan services to cooperative members, with emphasis in generating members' savings, loan acquisition including that of evaluating, processing and approval of transactions.
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Mainly assist with the day-to-day operations of the office by doing tasks such as filing paperwork, answering phone calls, preparing documents for meetings, and managing the calendar of their supervisors.
Skills and Tools
Project Management
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Monday.com
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Slack
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Asana
Amazon
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Keepa
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Helium10
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AMZScout
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JungleScout
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Google Sheet & Google Words
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Gmail
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Google Calendar
Microsoft Office Applications
HealthCare
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EmedNY
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CAQH
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Modio
Trainings and Certifications
Surge Digital Marketplace
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Freelancing (Virtual Assistance) Course by Surge Marketplace
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Virtual Assistant Stability Techniques by Surge Marketplace
Amazon
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Amazon Product Sourcing for Online Arbitrage Training by AMZVA PH
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Education
2009-2013
Bachelor of Science in Business Administration
major in Financial Management
Notre Dame of Marbel University
Student assistant to the Academic Vice President
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Provided administrative and clerical support to the office of the AVP. The main duties include answering phone calls and emails, and directing inquiries to the appropriate staff members.
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Maintaining and updating files, records, and databases.